About your order

I'd like to confirm my order history, what should I do?

Please confirm the details of the automatic reply email sent to your registered email address after your If you are a member please check the「order history list」by accessing your account through My Page!

I accidentally ordered the same item twice, what should I do?

If duplicate products are delivered to you, it may be returned.
Please contact us using the information below as soon as possible.
※Please be aware that customers are responsible for paying the postage fees when returning items.

KS Japan Corporation　Customer Service
【Inquiries by phone】
Tel: 06-6533-8188 (Main)
Hours of operation: 10: 00 ~ 18: 00 (closed on Saturdays, Sundays and holidays)

I did not receive a confirmation email even though I placed an order ...

After your order you will receive an automatic reply mail.
If you did not receive a confirmation email, there may be a mistake in the email address provided or there may be a problem with the server.
Our apologies for the inconvenience but please check the following

There may be an automatic receipt setting that needs to be changed in your settings.

(1) Please confirm your email settings
【Your settings may not allow mail from our domain】
Please change your settings and add permission for mails from “@ksjapan.com”.

【Your settings may not allow mail from our mail address】
Please change your settings and add permission for mails from “info@ksjapan.com”.

(2) Please check your spam folder.
If you have a spam filter set in your email settings,
mail from @ksjapan.com may be sorted and sent to the spam folder.
Please adjust your setting so that our mail is not filtered out.

If the problem remains unsolved after following the steps above, please call us directly.

KS Japan Corporation　Customer Service
Contact us by phone
Tel: 06-6533-8188 (Main)
Hours of operation: 10: 00 ~ 18: 00 (closed on Saturdays, Sundays and holidays)

Regarding delivery

When will I receive my order?

You can check the scheduled delivery date of your order on the order confirmation screen. After your order has been shipped, you can check the delivery schedule date in the shipping notification mail.

Can I specify the delivery date of the item?

If you wish to specify the delivery date and time, please select the delivery date and time on the purchase screen.

Changing my order

Can I change / cancel my order?

After confirming your order, we will begin the shipping process of your items and there may be a chance that we cannot accept changes or cancellations. Please contact as soon as possible to make changes or cancellations. If you have already received the “shipping confirmation mail”, we cannot make changes or accept cancellations.

KS Japan Corporation　Customer Service
【Contact us by phone】
Hours of operation: 10: 00 ~ 18: 00 (closed on Saturdays, Sundays and holidays)

Can I change the delivery address?

After confirming your order, we will begin the shipping process of your items and there may be a chance that we cannot accept changes to the delivery address. Please contact as soon as possible to make changes. If you have already received the “shipping confirmation mail”, we cannot make changes to the delivery address.

KS Japan Corporation Customer Service
【Contact us by phone】
Tel: 06-6533-8188 (Main)
Hours of operation: 10: 00 ~ 18: 00 (closed on Saturdays, Sundays and holidays)

Regarding returns and refunds

How can I arrange to return a product?

Please contact us as soon as possible.

KS Japan Corporation　Customer Service
【Contact us by phone】
Hours of operation: 10: 00 ~ 18: 00 (closed on Saturdays, Sundays and holidays)